FAQ's

Everything You Need to Know

What are the payment options?

Payment can be made either using Wix's secure card payment system or via paypal.

What is your return policy?

Returns are accepted up to 14 days after receipt of item, provided they are unused and in the condition they were received.

The cost of postage cannot be refunded and buyer is required to cover the cost of return postage.

Returns are not accepted on custom or personalised orders.

Can I cancel my order?

Cancellations are not accepted on custom orders or items with personalisation.

Off the shelf items may be cancelled if they have not been dispatched. After dispatch, orders cannot be cancelled but items may be returned for a refund within 14 days, provided they are unused.

Do you accept custom orders?

Yes. If you would like to request a custom order please contact me directly, where stock levels allow I am always happy to make up bundles of specific patterns.

How should I wash my reusable items?

Care instructions are provided with each item. Please take care to read and follow these instructions to ensure the items remain in the best possible condition.

How true to life are the colours on your images?

Colours of products shown in my Etsy store are true to my monitor, viewing device may differ or vary from the actual item or any other items I offer on this site. I make the best attempt to ensure the colours on my monitor closely match the actual physical item.

Do you sell wholesale?

Yes, for more informaiton and up to date wholesale prices please send an email to sparrowroadhandmade@gmail.com or use the form on this website.

How much is shipping?

I charge a small flat rate shipping fee of £1.95 per order, for UK orders over £25 shipping is free. Items are all sent standard second class. If you would like to request a different shipping service then please contact me prior to ordering for quotes.

Dispatch time varies, please see your listing for more info, or get in touch if you would like to receive your item by a particular date.

International orders are all sent via Royal Mail International Tracked. Please be aware that purchases made from the UK after 1st Jan 2021 may now be liable for additional customs fees upon entry to your home country. These fees are the responsibility of you, the buyer, and not Sparrow Road Handmade.

How will my order be packaged?

Orders are sent in recyclable cardboard packaging with minimal additions.

I hand stamp all boxes rather than stickers to reduce waste and use brown paper tape, which whilst not recyclable I believe is a better alternative to standard plastic packaging tape.

On occasion, if your order is too large for my standard boxes I may re-use packaging from other orders to send out your items, again this is to reduce waste. This may include plastic packaging.

If you would prefer your items sent in reused packaging regardless of size, or have any other packaging related requests or queries please get in touch.

Handmade Items - disclaimer

All items sold by Sparrow Road Handmade, are handmade, and handmade items, by nature, may have slight imperfections.

I will never sell a product that I do not believe to be top quality. Although I am thorough and take great care with my products, there are inconsistencies based on the creative nature and each item may look slightly different from the next.

These items have natural and unique imperfections. Every item is made with love, right here in my home.